Support

Botox & Filler Simulator

Need help with Botox & Filler Simulator? Check the answers below, or write to us and we will get back to you as soon as we can.

Contact us

Email: info@dedaldev.com
Dedaldev DOO, Belgrade, Serbia

For purchase problems, please include the email address of your Apple or Google receipt and the approximate time of the purchase.

Frequently Asked Questions

How do I delete my account?

Open the Profile screen in the app and tap Delete Account (Profile > Delete Account). Confirm by long pressing the button. Deleting your account is permanent and cannot be undone.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us, and deleting the app does not cancel them. On iPhone, open Settings, tap your name, tap Subscriptions, choose Botox & Filler Simulator and tap Cancel Subscription. On Android, open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose the app. You keep access until the end of the period you already paid for.

How do I restore my purchases?

Open the paywall (the screen that offers Premium) and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account that made the purchase.

Why was my photo rejected?

Photos are checked by an automated moderation service before they are processed. Use a clear, front facing, fully clothed portrait and try again.

Is this medical advice?

No. Botox & Filler Simulator is a visualization tool only. Results are AI generated illustrations, they are not a prediction or a guarantee of how any treatment would look on you, and they do not replace advice from a licensed medical professional.

More information